Terms and conditions
Purazen gym Terms and House Rules - V 2.1
Article 1: The agreement
1.1) The agreement is established by submitting/sending/applying online for the registration form to Purazen gym or by signing up in person via an advisor, after which a confirmation of the agreement is sent by email.
1.2) Participation in the training sessions/classes is entirely at the participant’s own risk.
1.3) Every student is required to immediately report physical complaints to the instructor. Participation is only possible if your health does not pose an obstacle. If in doubt, please contact your GP.
1.4) Participation in any of the classes implies agreement with these Terms and Conditions.
1.5) Everyone must identify themselves with a clearly legible passport photo of their own face. The photo can be uploaded via the Dewi app or at the desk.
1.6) Members can join Purazen Gym from the age of 12, provided they are always accompanied by a parent or guardian during their presence in the gym. From the age of 16, it is possible to become a member independently and use the facilities without supervision, provided that prior written approval has been obtained from a parent or guardian. This regulation is intended to ensure the safety and responsible participation of minor members.
1.7) You can book unlimited classes up to 14 days in advance, with a limit of 2 classes per day. Give others a chance to participate too – that is our motto.
Article 2: Payment
2.1) The participant must pay the required membership fee before the start of the month via automatic debit or in cash/online via iDEAL before the start of the training/class at Purazen gym.
2.2) In the event of non-payment or late payment, Purazen gym has the right to recover collection and recovery costs from the participant. It is preferred to contact management for a payment arrangement.
2.3) Refund of membership fees is not possible.
2.4) For a 4-month membership, the amount due must be paid in full 4 weeks in advance (i.e., per 4-week period).
2.5) For a 12 or 18-month membership, the amount due must be paid 4 weeks in advance.
2.6) During school holidays, Purazen gym is entitled to close for 2 weeks during the summer holidays.
Article 3: Exclusion
3.1) Purazen gym has the right to refuse the participant access to training/classes without giving a reason.
Article 4: All-in memberships
4.1) There are no refunds for missed training/classes due to holiday, illness, or other reasons.
4.3) In case of long-term illness, a freeze option is available for all types of memberships. Purazen gym management must give specific permission for this based on criteria.
Purazen Gym customers can submit a request once a year for a temporary suspension of their membership, for a period of at least 4 weeks to a maximum of 6 weeks. This is only valid for 12-month and 18-month memberships.
A temporary suspension is not a right but a discretionary service that can be granted or refused by Purazen Gym staff at their own discretion.
In case of illness, the customer must speak with a service employee to request a temporary suspension.
If a temporary suspension is granted, the membership is frozen during the suspension period. This period will be made up afterwards and added to the original term of the membership.
Article 5: Cancellation by Purazen gym
5.1) Purazen gym has the right to change the class and/or class location without giving reasons.
5.2) Purazen gym has the right to cancel the class or refuse the participant’s participation without giving reasons.
5.3) Purazen gym is not liable for damage caused by force majeure, which in any case includes disruptions or failures of the internet, telecommunications structure, power outages, transport blockages, strikes, business disruptions, supply stagnation, flooding, fire, civil unrest, war, government measures (including foreign governments) such as a transport, import, or production ban, natural disasters, bad weather, lightning strikes, fire, explosion, and leakage of dangerous substances or gases.
Article 6: Changes
6.1) Purazen gym reserves the right to change the Terms and Conditions and the opening hours, class times, location, and dates at any time. You will be kept informed of all changes via the website.
6.2) Purazen gym reserves the right to change rates for both memberships and treatments at any time, as well as applying annual indexations.
Article 7: Liability
7.1) Purazen gym undertakes to carry out the given assignment to the best of its knowledge and ability.
7.2) Purazen gym is not responsible for damage and/or loss of the participant’s property, nor for any form of physical injury before, during, or after the training and/or class.
Article 8: Applicability and disputes
8.1) These terms apply to all agreements with Purazen gym regarding participation in training/classes or holding courses, training sessions, and other forms of education or advice in the broadest sense of the word.
8.2) Deviations from this agreement are only binding if they have been confirmed in writing by Purazen gym.
8.3) Disputes arising from agreements to which these general terms and conditions apply will be submitted to the competent court in the location or vicinity of the Purazen gym branch, subject to appeal.
Article 9: Notice period
A notice period of one calendar month applies after observing the minimum period mentioned in 9.2. No refund of tuition fees can take place. Cancellation is done via the club app or by email: administratie@purazengym.nl at Purazen gym, after which a confirmation will be sent by us via email.
Didn’t receive a confirmation? Then contact Purazen gym quickly.
(by calendar month is meant a full month, e.g., Oct: October 1 to 31.) Suppose you send a cancellation on September 5, then the next calendar month is October, so the end date is November 1.
9.2) The duration of a membership depends on the chosen membership term; 4 months, 12 months, or 18 months.
9.3) A subscription is automatically renewed after the term for a period of one calendar month.
Article 10: Unmanned hours
Training during unmanned hours
10.1 Access
It is possible to train during unmanned hours, provided this option has been added to your membership as extra access. Access during unmanned hours is only possible at the branch where your membership was concluded.
By entering the Purazen gym building for the first time, you as a member of Purazen gym explicitly give permission to comply with the rules that apply to training during unmanned hours, as described below. These rules are designed to ensure your safety and the correct use of the facilities.
10.2 Rules during unmanned hours
If the possibility of unmanned training is withdrawn by the landlord for any reason, Purazen gym cannot be held liable for this. In such a case, no rights or obligations can be derived from unmanned training. We always strive to keep our services as available as possible and will inform members in a timely manner of any changes.
To ensure your safety and the correct use of the facilities, the following rules apply:
- Wearing a lanyard with an alarm trigger is mandatory when you are alone in the fitness area.
- It is only permitted to use the general areas: fitness area, changing rooms, chill zone, staircase, and elevator lobby.
- In the event of a false alarm, such as opening the emergency door or unjustified activation of the alarm button, €135 will be charged.
Note! If you take the alarm button outside the branch, the alarm will go off. This can be heard throughout the entire building.
- It is not permitted to provide access to unauthorized persons or non-members. Any damage caused by violation of this rule will be recovered from the member.
- You must upload a recent passport photo of your face (front view) into the Dewi system.
- If payments are outstanding, access during unmanned hours will be blocked.
- In case of equipment misuse or violation of the rules, access during unmanned hours may be refused.
- Access during unmanned hours is only possible for members aged 18 or older.
10.3 CCTV
For your safety, CCTV is present, with the exception of changing rooms and toilets.
With these rules, we ensure a safe and pleasant sports environment together, even during unmanned hours. Thank you for your understanding and cooperation!
Article 11: Complaints
11.1) In case of complaints regarding Purazen gym, the participant should always turn to Purazen gym.
11.2) The participant is expected to be aware of these ‘terms and conditions’ and to act accordingly. Purazen gym’s customers all have their own goals for which they come to exercise or unwind.
Article 12: House rules
12.1 Our opening hours can be found at www.purazengym.nl/openingstijden. We are closed during public holidays, unless workshops are being held.
12.2 At every visit, you check in with your membership wristband at the equipment in the fitness area or with the instructor if it’s a class. You book online via our booking app Dewi Clubdrive. In case of loss and/or damage to the wristband, you can purchase a new one for €15. Misuse of the membership wristband will be penalized.
12.3 For hygiene reasons, showering or washing before the class is mandatory, and the use of a towel and clean indoor shoes during training/classes is required.
12.4 It is mandatory to bring your own yoga mat with good grip during all mat classes.
12.5 We advise you to leave valuables at home.
12.6 It is not permitted to take bags, coats, or other items of clothing into the Zen room.
These should be left in the designated changing rooms and lockers. You must bring your own lock for the lockers. If locks are left closed, they will be cut open. The cost of the lock cannot be recovered from Purazen Gym.
12.7 Bringing drinks into the Zen room is only allowed in a sealable water bottle or flask.
12.8 Mobile phones are not allowed in the room. In case of on-call duty, you should provide the gym’s number and inform our reception, or leave the pager/phone at reception.
12.9 Smoking, using alcohol and/or drugs within Purazen Gym is not permitted.
12.10 You are required to wear clean indoor shoes (if applicable) in the Zen room. Shoes worn outside and shoes with non-marking soles are not allowed.
12.11 In the Zen room, you must always wear the prescribed clothing appropriate for the class.
12.12 When waiting in the chill zone where the next class will take place, we ask you to do so in silence to prevent disturbance in the Zen room.
12.13 Safety: Let the instructor know if you are new or have health problems. Wearing hanging jewelry is discouraged for your own safety.
12.14 Machines and fitness equipment should be cleaned after use, and materials should be returned to the correct place.
12.15 Only drinks in sealable flasks or water bottles are allowed in the sports areas. No bottles or water bottles may be placed on the E-gym equipment.
12.16 Mobile phones may not be used for calling or photography in the sports areas.
12.17 Additional rules apply during unmanned hours:
- Wearing a lanyard with an alarm trigger is mandatory.
- In the event of a false alarm, €135 will be charged.
- It is not permitted to provide unauthorized persons access to Purazen Gym. Any damage caused by violation of this rule will be recovered from the member.
12.18 CCTV is present for your safety, with the exception of changing rooms and toilets.
12.19 During both manned and unmanned hours, you train at your own risk. Purazen Gym is not liable for loss, damage, or theft of property, or for physical injury.
